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E-mail @ TheXFactory.com is a stand-alone email service. This simply means that we believe that your email account and our general website login should have nothing to do with one another. The servers are in completely different locations. This greatly reduces spam and unwanted hacking attempts on both ends. As a result, your login name, passwords, and email information are completely separate and much more secure. So please take the time to keep track of both of your account's information. We hope that you appreciate our attention to your online privacy.